TERMS OF SERVICE

Last Updated: [DATE]

1. Introduction

Welcome to THE ALIENS. These Terms of Service govern your access to and use of [WEBSITE URL], including any purchases made through our online store.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services.

By visiting our website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service and our applicable policies, including our Privacy Policy, Shipping Policy, and Returns and Refunds Policy.

If you do not agree with these terms, please do not use our website or services.

Business Name: THE ALIENS

 

2. Eligibility and Account Terms

You must be legally capable of entering into a binding contract under applicable Indian law to make purchases through our store.

When creating an account or placing an order, you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account, subject to applicable law.

You must notify us promptly if you suspect unauthorised access to your account.

We reserve the right to refuse account creation, suspend accounts, or restrict access where reasonably necessary to prevent fraud, protect our customers, enforce these terms, or comply with legal requirements.

We will not exercise these rights in a manner that unlawfully denies your consumer rights or other protections available under Indian law.

3. Products and Product Descriptions

THE ALIENS offers apparel and other products described on our website.

We make reasonable efforts to display product descriptions, images, colours, sizes, materials, and other details accurately. However, colours may appear differently depending on your device or screen settings, and minor variations may occur in printing, materials, packaging, or manufacturing.

Product images are provided for illustrative purposes unless expressly stated otherwise.

If we discover a material error in a product description, price, or availability, we may contact you to clarify the issue or offer an appropriate resolution, subject to applicable law.

Nothing in these terms excludes your rights concerning products that are defective, misdescribed, unsafe, or otherwise non-compliant with applicable consumer protection laws.

4. Pricing, Taxes, and Payments

All product prices will be displayed in Indian Rupees (INR), unless expressly stated otherwise.

The applicable price, shipping charges, taxes, and other mandatory charges will be shown during checkout or otherwise disclosed as required by law.

We reserve the right to change product prices and promotional offers at any time. Price changes will not ordinarily affect an order that has already been accepted, except where correction or another action is legally permitted and appropriately communicated.

Payments may be processed through third-party payment providers available at checkout. By submitting a payment, you confirm that you are authorised to use the selected payment method.

We do not guarantee the availability of every payment method at all times. Payment failures, bank processing delays, or payment-provider outages may affect order processing.

If a payment is deducted but your order is not confirmed, please contact us at [EMAIL ADDRESS] with your transaction reference.

Any applicable refund will be processed according to our Returns and Refunds Policy and applicable law.

5. Order Placement and Acceptance

Placing an order constitutes an offer to purchase the selected products under these terms. An automated order acknowledgement confirms receipt of your order request and does not necessarily mean that the order has been accepted.

An order will be considered accepted when we confirm acceptance through an appropriate communication, such as an order confirmation, or otherwise begin fulfilment in circumstances indicating acceptance.

We may decline, cancel, or limit an order where reasonably necessary due to product unavailability, pricing or listing errors, suspected fraud, payment issues, delivery restrictions, or other legitimate operational or legal reasons.

If we cancel an order after receiving payment, we will initiate the applicable refund in accordance with our refund policy and legal obligations.

We will communicate material cancellations or changes to the contact details provided with the order.

You are responsible for reviewing your order details before completing checkout. If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled once production, packing, or dispatch has begun.

6. Shipping